FAQs


– What should I expect in my consultation appointment?
Your first appointment will be a chance for us to meet and briefly discuss your concerns in person. This is a chance for you to ask questions of your counselor, as well as get a general sense of how well you think you would work with this person. Remember – one of the most important elements of therapy is how you interact and gel with your therapist!

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– Do you take my insurance?
Insurances we currently accept are as follows:

Enid:
First Choice Health Network
Aetna
Kaiser Permanente PPO/HMO/Core
Regence Blue Shield
United Healthcare (We do not currently accept United Healthcare Community Plan)
Optum/United Employee Assistance Program

Bobbie:
First Choice Health Network
Aetna
Kaiser Permanente PPO/HMO/Core
Regence Blue Shield
United Healthcare (We do not currently accept United Healthcare Community Plan)
Optum/United Employee Assistance Program

Chris:
First Choice Health Network
Aetna
Kaiser Permanente PPO/HMO/Core
Regence Blue Shield
United Healthcare (We do not currently accept United Healthcare Community Plan)
Optum/United Employee Assistance Program

Brittany:
Aetna
Optum/United Healthcare Employee Assistance Program

More insurance plans coming soon!

Elizabeth:
Aetna
Regence Blue Shield
United Healthcare (We do not currently accept United Healthcare Community Plan)
Optum/United Employee Assistance Program

More insurance plans coming soon!

Some clinicians may not be fully paneled with your insurance yet, so if there is a question regarding your insurance, or, if you do not see your insurance listed, please contact us at info@accent-counseling.com to ask us!

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– My insurance isn’t listed. Can I just pay cash and get reimbursed from my insurance?
This is called “Out Of Network” billing, and heavily depends on your insurance company’s policies. We are able to accept payment from you, then provide you with what the industry calls a “Superbill”, which is essentially a professional receipt for you to submit to your insurance company, and be paid back directly from them. It is always a good idea to call your insurance company to inquire about “Out Of Network Benefits” before you commit to this method.

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– Can I switch therapists after I’ve already started?
Of course! However, we would strongly encourage you to discuss this with your therapist – especially if changes can be made in session to better suit your needs. If you would like to change therapists, you can inform your therapist, or email us at info@accent-counseling.com to let us know you’d like to change. Keep in mind different therapists have different availability and schedules.

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– What happens if I need to cancel or reschedule my appointment?
No problem! If more than 24 hours in advance, simply log into the client portal and cancel your appointment and request another time. If less than 24 hours advanced notice, we ask that you call our office number at (360) 922-6977 immediately upon discovering you may need to cancel or reschedule your appointment. If you cancel without rescheduling your appointment within the same week, you may be responsible for the full fee of the session.

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– Where do I park?
Our office if conveniently located in the heart of downtown Bellingham, close to several bus stops, and only a short walk from the downtown bus station. If you choose to drive a car, metered street parking is available (based on availability), as well as metered parking in the Commercial Street Parking Garage directly across the street from our office. Please allow yourself enough time to “shop” for a parking spot before your appointment.

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